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Oyster Support Policy
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Telecom Cook Islands Ltd's Internet technical service support function
will only be provided for issues relating to:
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Access to the Internet
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Configuring "Connection to Oyster"
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Setting up Email programmes (Microsoft Outlook, Internet Mail,
Outlook Express and Eudora)
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Setting up Internet Browser (Microsoft Internet Explorer)
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Telecom Cook Islands Ltd's Internet technical service support function
will not provide support for issues relating to:
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Application Programs (Word, Excel, Powerpoint, Access etc)
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Operating System functions (DOS, Windows)
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Hardware (modem, mouse, keyboard etc).
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How to use Email Programme
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How to browse the Internet
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How to download and install anything from the Net
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How to send attachments
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Any corruption involving Viruses
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Any other hardware/software (DVD, VCD, Scanners, Fax)
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We do not do Site visits to a business or home. This service is not
provided due to human resource availability.
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Help at Oyster is only available during normal business hours:
Monday to Friday 8.00am to 4.30pm excluding statutory holidays.
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The Oyster Helpdesk Telephone Number is 128. You will be able to use
the Helpdesk service with an assigned 4-digit PIN number.
The Helpdesk E-mail address is: help@oyster.net.ck
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